Frequently Asked Questions
We strive to be a sustainable, ethical business, and work hard to mitigate our impact on the environment, whilst actively benefiting the communities in which we work.
Placing Your Order
I've made a mistake with my order, can I change it?
If you need to change an aspect of your order, such as the frame colour or print size, please get in touch with us as soon as possible at info@printologie.co.uk. Depending on the nature of the change, it is possible we will cancel your original order and ask you to place another with the correct specifications. If your order has already been dispatched we will not be able to process any changes. Please bear in mind, all of our products are made specifically to order for you and so if you need to make a change we need to know as soon as possible.
My order hasn't completed or appeared in my order history, what happened?
The most common reason for orders not completing is an error with your payment method. For example: insufficient funds in the account, the card has expired or the card has a block in place. We recommend checking the payment account to ensure payment has not been processed and getting in touch with your provider to investigate. If payment has been processed and you have not received an order confirmation, please contact us at info@printologie.co.uk and we will check this out.
I need an invoice for my order, where can I find this?
Your confirmation email will serve as an invoice for your order, you can also view this in the order history on your account once you log in. If you need a PDF VAT invoice, please contact us at info@printologie.co.uk and we will email this over to you. If you have any further questions about placing your order, please reach out to us at info@printologie.co.uk.
Delivery & Shipping
When will my order be delivered?
For up to date delivery times please head to our delivery information page.
I need my item sooner, can I pay for faster delivery?
We do not offer priority delivery services. Unfortunately as our products are all made to order, we cannot offer guaranteed quicker turnarounds. Our third party production partner work very hard to get our orders out as quickly as possible and we appreciate your patience on this - we promise the art will be worth the wait!
How much does shipping cost?
All orders up to the value of £50 will be charged £4.99. Shipping on orders over the value of £50 is free.
I need to change my shipping address, what do I do?
Please get in touch with us as soon as possible at info@printologie.co.uk. As all of our products are made to order, if your order has already been dispatched we will be limited in our options until the order is returned to the sender - we can then reship to the new address. We will work with you to come to the best solution we can.
Where do you ship to?
Currently we only ship to the United Kingdom, but will be exploring international shipping options in the near future.
Payment & Promotions
What payment options are available?
We accept payment by debit or credit card, PayPal, Apple Pay and Google Pay. No orders will be processed at our warehouse until payment has cleared.
I have a promo code, where can I use it?
We love being able to offer our customers a discount on their favourite art prints! If you have a code to redeem you can do so at the checkout stage of the order. Enter the code in the applicable box to apply the discount.
I had a promo code but it's no longer valid, how do I get another one?
Unfortunately you missed out on this one, but tune into our social channels for upcoming competitions and promotions for next time! Printologie reserves the right to end promotional codes and rates at any time.
Product Information
How long will my print last?
We print using gallery-standard, high resolution Giclée equipment with the capability to create beautiful high quality prints which will retain their beautifully saturated colours for 70 years!
What sizes do you offer?
We offer prints in the following sizes:
A4 (21 x 29.7cm)
A3 (29.7 x 42cm)
A2 (42 x 59.4cm)
A1 (59.4 x 84.1cm)
50x70cm
What framing options are there?
Our framing service is available on all of our prints. Frames are available in Black, White, Brown, Neutral, and Gold. All of our Frames are handmade using sustainable wood and have a face width of 20mm. If you order a framed print, it will arrive ready to hang.
How do unframed prints arrive?
Unframed prints are rolled in tissue paper and securely packaged in a poster tube.